Frequently asked questions

You can contact us in several ways.

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By subscribing to the EuroCave magazine, every week you can discover reports, profiles of personalities talking about wine, offering advice.
 

Any personal information that you share with us is confidential. Your privacy is important to us and we will not divulge or sell any of the information you provide.
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To unsubscribe directly via the email : 
- Click 'Unsubscribe' at the bottom of the promotional email or newsletter that you want to unsubscribe from. 
- Tick the confirmation box to unsubscribe. 
- Click 'Update preferences.
You will then have unsubscribed from the promotional email and newsletter. Your request may take up to a week to be processed, which means that it is possible that you will receive promotional emails and newsletters in the week that follows your request to unsubscribe.

If you encounter any problems when unsubscribing, you can contact customer service.

EuroCave is committed to a quality approach which means, amongst other things, selling durable products with no planned obsolescence. Each wine cabinet and cellar layout solution is produced in accordance with the strictest quality certifications. If, however, in spite of our efforts, your equipment has a fault, our in-house customer service will do everything it can to meet your requirements.

When you first contact us, various pieces of information vital for dealing with your case will be requested.

Please, therefore, have the following documents ready: your full contact details and your appliance's serial number.

Click here to contact us now.

Your wine cabinet's serial number is located on an identification plate inside your wine cabinet, at the bottom.
This serial number is required for identifying your appliance.

Our customer service department can take your order by telephone.

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Items put in the basket are not saved. They will be saved when you confirm and pay for your order.

You can choose an address which is different from the invoice address at the delivery stage of your order.

It is possible to change the delivery address by contacting customer service.

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You will receive an information email as soon as your order has left our logistics centre.

Check your order confirmation.  It is possible that it will be split into multiple parcels. If not, contact customer service.

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Your invoice is available in the ‘My orders’ section of your customer account.

Contact customer service to cancel your order.

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All online payments are secure. They are carried out via the 3D Secure security protocol which allows encryption of your bank details when they are transmitted to secure bank servers.

If your payment is authorised, you will receive an email confirming that your order has been validated. The amount due will be
automatically debited.

We offer several payment methods by bank card (Visa, Mastercard, American express), Apple Pay, Google Pay and bank transfer.

Payment can be declined for several reasons: your bank blocked your transaction for security reasons, your web browser is not up to date, the 3D Secure authentification of your bank card has failed. What can you do?

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We take special care in delivering large items.

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To best meet your requirements, contact the EuroCave distributor in your country.

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We deliver to islands (except overseas depts. & territories). Transportation is subject to a quotation.

We only deliver to Great Britain and islands (except overseas depts. & territories).

Delivery times vary according to the product and production capacities. Information about times is given on the product sheets.
Delivery prices and methods are determined according to the size of the product.

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A study will be required. So that we can identify any possible difficulties together, contact customer service.

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When we ship your order, we will send you an email to confirm this.

If this service exists for your region, it will be offered when you place your order on on site.

Installation is carried out by the partner company which delivers your product.

If you ordered a very large product such as a wine cabinet, ensure that the product you ordered is suitable for the room and will be able to pass through all areas: stairwells, corridors and doors on the way to the destination room. If you have a wooden floor, remember to protect it.

Inform the carrier and give the driver a visitor parking permit.

After installation, you must wait 48 hours before powering up your wine cabinet to allow the fluids to settle.
This is also an obligation linked to the guarantee of the cabinet.

Yes, you can place your wine inside the cabinet whilst waiting to power it up.

If you have an order containing several items, shipping may be divided up because the delivery times or carriers are different.

For small items, you will receive an attempted delivery notice. For all other products, you can schedule a new appointment.
This service may be subject to additional costs.

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Depending on the reasons for cancelling, you may be offered a new shipping quote to reschedule delivery.

When the product is delivered, in the presence of the carrier, you must check the outside of the parcel and refuse delivery if there are any signs of damage by indicating express reservations on the delivery slip.
Then contact customer service.
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In case of non conformity, apparent defect or missing items, you must immediately inform EuroCave customer service.
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The warranty is shown on the product sheet. All our products have a 2 to 10-year warranty for parts, labour and travel.
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We are committed to guarantee for as long as possible availability of standard parts.
11 years for wine cabinets.
5 years for cellar conditioners.
4 years for storage solutions.

To contact the experts at EuroCave customer service,
It is here.

Your equipment's serial number is located at the bottom left-hand side of your appliance.

There is no need to register your product online. Your invoice is proof of warranty.

A personal advisor is available to listen to your requirements and wishes, in order to guide you with your project.
It is here.

Our customer service department is available to provide advice.

It is here.

To check stock availablity in stores, we recommend that you contact your nearest store.
It is here.

You can download product documentation.
It is here.

FSC® is an independent non-governmental organisation which has developed a system for certification of wood products (PEFC). It guarantees sustainable forest management.

In accordance with regulations, we are committed to recycling your products by taking away your old appliances.
The latter must be similar.

Once collected, the used appliances are entrusted to  companies specialised in recycling.

Because we are committed to combatting planned obsolescence, we guarantee for as long as possible availability of standard parts. Furthermore, a network of recommended repair services is available to help you.
It is here.

In November 2022, our online store changed to improve your experience.  Access your new customer area by recreating your account as if you were a new customer. To go to the connexion page, it is here.

To verify your customer account, simply go to your inbox and open the email entitled “Account Verification.” If you encounter any problems, please contact our customer service.

If you do not receive a verification email, remember to check your spam box. If you encounter any problems, please contact our customer service.

Ensure that you have completed all the fields in the “Personal Information” section: Your first name, your surname, your email address, your telephone number. Your password must contain: 8 characters, an upper-case, a lower-case, a number and a special character #?!@$%^&*-().,. The password and the confirmation password must match. If you encounter any problems, contact customer service.

Remember to carefully read the CAPTCHA instructions and select the images corresponding to the question.

You can request a new test by clicking the refresh icon at the bottom, on the left-hand side.

You have to place an online order on www.eurocave.co.uk and choose this delivery method at step 3. Delivery, then finalize the checkout.

A large selection of accessories, Zalto glassware, Moduloracks, WineBar 2.0 and Wine Art can be collected in-store when these products are in stock. Please make sure you will be able to carry your items once collected, some accessories can be heavier or larger than others!

You can collect your order from our EuroCave UK - London Showroom – address 55-57 Chiltern Street, London W1U 6ND. 
You can check our opening hours here.

You can collect your order on the working day following receipt of the order confirmation email, and for one week, during EuroCave UK's London showroom opening hours.

From the receipt of the order confirmation e-mail, you have 7 calendar days (one week) to come in store.

If you need extra time to collect your order, please contact EuroCave UK by phone or email.

You will be asked to show a valid form of ID and confirm your order reference number. If you are arranging for someone to come on your behalf, you may indicate their name when you place your order online ('Delivery information'). Please give them your order reference number and a physical or electronic proof of your ID.
The person collecting the order will be asked to sign a receipt confirming the day of collection.

If you want to cancel your order, you have 14 days from the collection day (Cancellation period) to let us know. 

You then have 14 days from the day of your request to return your order, in its original packaging, to the initial collection point (EuroCave UK) unless otherwise agreed by us. For further information on returns (state of the product and fees) please revert to our Terms and Conditions (9. Click and Collect).

You can contact the team directly at our official Eurocave showroom, by email at info@eurocave.co.uk, by phone 020 7935 4679 or by visiting at EuroCave UK: 57 Chiltern Street, London, W1U 6ND, Monday to Friday, 9:30AM-6:00PM.

Yes, you have 14 days from reception to return them by contacting the London team at info@eurocave.co.uk and specifying your order reference.
As these products present a hygiene element, only glasses that have been left packed in their original wrapping paper and unused will be taken back and refunded.
 

After notifying the team (please check conditions if you have bought in store or online), you can organise the return of the glassware in their initial packaging, at your own cost, return them to our London showroom in person, or ask us to organise a collection (the cost of which will be deducted from the refund).
 

For hand wash: use lukewarm water and a mild, scent-free detergent. Gently wash the glassware with a soft sponge or cloth. Do not hold the glasses by the foot whilst cleaning the bowl, this incurs a risk of twisting and snapping the stem: hold the bottom of the bowl instead whilst gently sponging the rim.
For mashine wash: choose a short, gentle cycle, ideally below 55℃. The glasses should not be touching each other and remain stable on the top rack. Eco-friendly, phosphate-free products are preferred, and rinse aid is advised.
Then, dry carefully: dry with a lint-free cloth immediately after washing, holding the bowl of the glass rather than the stem to avoid breakage.
 

The ideal temperature to store wine is around 12 °C, with as little variation as possible.

Temperature stability is essential to preserve the ageing potential of wine. Excessive fluctuations can accelerate ageing and alter aromas.

Optimal storage conditions are:
• Temperature: 10 to 14 °C
• Humidity: 60% to 80%
• No direct light
• No vibrations
• Air renewal

EuroCave wine ageing fridges are designed to maintain these conditions consistently.

Learn more about the ideal temperature for wine storage

The capacity of a wine fridge is generally calculated based on a standard 75 cl Bordeaux bottle format.

If your collection includes other types of bottles, the actual capacity may differ. For example:
• Burgundy bottles which are wider
• Champagne bottles
• magnums or larger formats

The internal layout also affects capacity:
• storage shelves to maximise the number of bottles
• sliding shelves for easier access
• display shelves

Adjusting the shelf configuration helps optimise the storage of your collection. EuroCave wine fridges are equipped with shelves designed to accommodate all bottle formats.

A shelf is the surface on which bottles rest in a wine fridge.

At EuroCave, shelves are also designed to:
• absorb micro vibrations
• promote air circulation
• ensure stable and robust storage

The main types of EuroCave shelves are:
• Storage shelf
Allows bottles to be stacked to maximise capacity.
• Sliding shelf
Allows easy access to each bottle without moving the others.
• Display shelf
Positions bottles at an angle to showcase labels.

The ideal humidity level in a wine fridge is between 60% and 80%.

This level of humidity helps preserve the elasticity of corks and prevents them from drying out.

If humidity is too low:
• the cork may dry out
• air may enter the bottle
• the wine may oxidise

If humidity is too high:
• mould may appear on labels or corks

EuroCave wine ageing fridges feature a humidity regulation system using embossed aluminium walls and natural condensation management. Real time display in our wine ageing fridges allows humidity monitoring at any time. An alarm alerts you if levels are too low or too high.

How to ensure optimal humidity for your wine?

The activated carbon filter purifies the air entering the fridge to prevent external odours from altering the aromas of the wine.

Wine can be influenced by its environment as a very slight air circulation exists at the level of the cork.

The filter allows to:
• eliminate unwanted odours
• maintain clean air inside the fridge
• preserve the aromas of the wines

To ensure its effectiveness, it is recommended to replace the filter approximately once a year.

Learn more about the role of the carbon filte

Yes, prolonged exposure to light, particularly UV rays, can alter the aromas of wine.

This phenomenon is known as “light strike”. It can trigger chemical reactions that modify the aromatic profile of the wine.

To protect bottles:
• wine fridges limit exposure to light
• glass doors feature UV protection
• interior lighting uses UV free LED

These technologies allow bottles to be showcased without affecting their preservation.

To optimise space in a wine fridge, the alternating neck method can be used.

This technique consists of alternating the orientation of the bottles:
• one bottle with the neck facing forward
• the next with the neck facing backward

This arrangement allows:
• bottle shapes to fit together
• improved stability
• increased storage capacity

On some fixed shelves, this arrangement can save up to 30% of space

A freestanding wine fridge can be installed in different rooms and requires space around the appliance for ventilation. A built in wine fridge is designed to be integrated into furniture thanks to front ventilation.

Freestanding wine fridge
• flexible installation
• rear ventilation
• requires space around the appliance

Built in wine fridge
• integration into a kitchen or furniture
• front ventilation
• aesthetic alignment with cabinetry

EuroCave built in wine fridges are specifically designed for this type of installation.

Regular maintenance helps ensure the performance of the fridge and proper wine preservation.

Here are some best practices:

Glass doors
Clean with a microfibre cloth and a non ammonia glass cleaner.

Leather or textile finishes
Dust with a soft dry cloth.

Interior aluminium walls
Clean with lukewarm water and mild soap, then dry carefully.

Regular maintenance also helps prevent the build up of odours or humidity.

Most modern wine fridges manage defrosting automatically.

In EuroCave wine fridges, recovered condensation contributes to maintaining the humidity level inside the fridge.

If an unusual build up of frost appears, for example after prolonged door opening, it is recommended to:

1. switch off the fridge
2. leave the door open for approximately 24 hours
3. clean the interior of the fridge

This operation can be carried out once a year during general maintenance.

Wine can be stored for several years in a wine fridge if temperature, humidity and stability conditions are respected.

Storage duration mainly depends on the type of wine:
• ageing wines: 10 to 30 years or more
• standard red wines: 5 to 10 years
• white wines: 3 to 10 years
• rosé wines: 1 to 3 years

EuroCave wine ageing fridges recreate the conditions of a natural wine cellar to allow wines to improve over time.

The 6 rules for proper wine storage

A wine fridge generally consumes little electricity, especially when used under normal installation conditions.

Consumption mainly depends on:
• the capacity of the fridge
• the ambient temperature
• the number of door openings
• the insulation of the appliance

EuroCave wine fridges are designed to offer optimised energy consumption while maintaining stable storage conditions.

Yes, a wine fridge can be installed in a kitchen provided you choose a suitable model.

Built in wine fridges are specifically designed to integrate into kitchen cabinetry thanks to:
• front ventilation
• dimensions adapted to cabinetry niches
• aesthetic integration with furniture

EuroCave built-in models allow a wine fridge to be integrated directly into the kitchen layout.

A wine fridge produces a slight noise linked to the operation of the compressor, but it generally remains very discreet.

The noise level depends on:
• the model
• the installation
• the adjustment of the fridge feet
• the stability of the shelves

EuroCave wine fridges are designed to limit vibrations and ensure quiet operation, suitable for living spaces.

The choice of wine fridge size mainly depends on the size of your collection and your wine purchasing habits.

It is often recommended to choose a wine fridge slightly larger than your current needs in order to anticipate the growth of your collection.

EuroCave wine fridges are available in different capacities, allowing storage from a few dozen to several hundred bottles. The internal layout can also evolve with the addition of storage shelves or sliding shelves to adapt to your needs.

Wine bottles must be stored horizontally in order to keep the cork in contact with the wine.

This position allows:
• to prevent the cork from drying out
• to preserve the seal of the bottle
• to limit the oxidation of the wine

EuroCave shelves are designed to keep bottles in a stable position suitable for storage.

A maturing wine fridge is designed to store wines for several years at a stable temperature of around 12 °C. A wine serving fridge maintains different wines at their ideal serving temperature thanks to multiple temperature zones.

A wine ageing fridge recreates the conditions of a natural wine cellar to support the development of wine over time. It ensures:
• stable temperature
• appropriate humidity levels
• no vibrations
• protection from light
• proper air circulation

A wine serving fridge offers several temperature zones, generally between 5 °C and 20 °C, allowing you to store simultaneously:
• white wines
• rosé wines
• Champagnes
• red wines ready to drink

Learn more about wine storage conditions